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  • How do I make an appointment for a family member?

First of all, check if your family member is willing to seek treatment. Then, call us at our appointment line at the All Addictions Helpline at 6-RECOVER (6-7326837) or the National Problem Gambling Helpline at 1800-6-668-668. You need to provide us with the person’s name and NRIC number.

  • How do I change my appointment date?

Please call our appointment line at +65 67326837 if you need to change the date of your appointment.

  • Can I just walk in without making an appointment?

Yes, but only if you are seeking help for gambling addiction. As there are only limited slots available in a single day for walk-in clients, it is advisable that you call us at 1800-6-668-668 to confirm your appointment.

  • I am a foreigner. Can I seek treatment at NAMS?

Our services are available to both residents and non-residents.

  • What happens if I am late for consultation?

Please kindly call the helpline at 6732 6837 for assistance.

Casino Exclusion Orders

  • What are the different types of Casino Exclusions available?

Please click here for more information.

  • How do I apply for a casino self-exclusion order?

If you are a Singapore Citizen or Permanent Resident here, you can apply for self-exclusion using your SingPass. Click here to apply for it.

  • How do I revoke the casino self-exclusion order?

The minimum period for self-exclusion order is one year. After that, you can apply to terminate the order in person at the National Council on Problem Gambling.

  • How do I apply for a casino exclusion order for a family member?

Please contact the National Council on Problem Gambling for more information.


  • Are all the information confidential?

 Yes, all information is kept confidential in accordance to IMH policy.

  • Will you inform my employer that I am seeking treatment at NAMS?

We do not communicate any information about our patients to a third party, even to family members, without first getting the patients’ consent. You can be assured that your treatment at NAMS is kept strictly confidential.

  • Will the relevant authorities be informed about my drug abuse?

Please kindly call our All Addictions Helpline at 6-RECOVER (6-7326837) for more information.

Outpatient Clinic

  • What are your operating hours?

NAMS Outpatient Clinic are open on Mondays to Thursday (8am – 5.30pm), Fridays (8am-5pm) and clinic is closed on Wednesday morning, Weekends & Public Hoilidays.

  • Where is your location?

 NAMS is located at Institute of Mental Health. The address is 10 Buangkok View, Blk 9, Basement 1. For parking or drop off, please go to Carpark G.

  • How do I get there?

There is a free shuttle bus at Hougang MRT to IMH or you can take bus 43/43M from Buangkok MRT and alight at the 3rd bus stop.

  • Does NAMS have other clinics besides in IMH?

NAMS have Satellite Clinics in Geylang and Queenstown. Additionally we also have counselling services in ClubHeal in Bukit Batok and Rotary Family Service Centre in Clementi.

 Hospital Charges

  • What are the charges to seek help at NAMS?

Please kindly call our All Addictions Helpline at 6-RECOVER (6-7326837) for more information

  • Can I use Medisave to pay for my treatment?

Yes, you can. Please inform the hospital staff on admission that you wish to use your Medisave. Then, you need to fill up a Medisave Authorisation Form which the hospital will submit to the CPF Board to make the withdrawal from your Medisave account.

  • What is I am unable to make payment for the treatment?

If you are not able to make payment due to financial issue, you may wish to approach our Medical Social Worker (MSW) for assistance.

  • What number can I call to make further enquires about my payment?

Please kindly call our All Addictions Helpline at 6-RECOVER (6-7326837) for more information.

 Public Education

  • Does NAMS conduct talks on gambling and other addictions in schools and workplaces?

 Yes, we do. Simply email your request to


  • How long does the first and subsequent visit last?

 The first visit will last approximately 2 to 3 hours due to the assessment and the subsequent visit will last at least an hour.

  • I am a counsellor with a Family Service Centre. How do I refer someone to NAMS for treatment?

You may fax us a letter of referral for your client to NAMS at 6315 4837 or call our All Addictions Helpline at 6-RECOVER (6-7326837) to make an appointment for your client to see us for an assessment.

  • Do you provide inpatient treatment for addictions?

 Yes, we do. Our Serenity Centre provides inpatient detoxification and rehabilitation treatment.

  • How long do I have to stay in the hospital for detox?

 The inpatient programme is 2 weeks, which consist of detox and rehab programme.

  • How can I convince my partner/family member who has a serious gambling problem to seek help at NAMS?

 You can contact the National Problem Gambling Helpline at 1800-6-668-668 to speak to one of our counsellors on how you can encourage your partner to come in for an assessment.
Alternatively, you may wish to attend the Families in Recovery through Education and Empowerment on Gambling Addiction Management through Education (GAME) - Family group that we run on every Thursday (English session), where you will be taught on what gambling addiction is about and how you can cope with issues arising you’re your loved one’s gambling addiction. To register, please call us at the National Problem Gambling Helpline 1800-6-668-668.

  • Can the family member sit in together with the client for the session?

 It is encouraged for the client to see doctor or counsellor individually first. Thereafter, the family members can request to speak to the doctor or counsellor if they wish.


© Copyright 2018. NAMS. All Rights Reserved
All addictions: 6-7326837, Gambling helpline: 1-800-6-668-668