Patient's Journey
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 Patient's Journey

patient journey.jpg

1.  Call Centre 

You can make an appointment to see a NAMS specialist by calling 6389 2200

2.  Arrival and Registration

If this is your first appointment at NAMS, please proceed to counter for registration. You will be required to fill up a patient information form. Please present your NRIC, referral letter or any other relevant documents to our Patient Service Associate. Upon registration, our staff will conduct a brief orientation session for you. 

If this is not your first visit, please register at the self-registration kiosk. Once registered, you may proceed to the waiting area and wait for your queue number to be called. 

3.  Consultation 

During your first appointment, you will be seen by our team of specialists including a doctor and a counsellor for a comprehensive assessment. Treatment options will be explored to determine a best plan for your recovery. Your loved ones are encouraged to participate in your treatment so as to help in your recovery.

4.  Treatment Room

You may be required to proceed to our treatment room to undergo various tests including blood or urine tests. These tests will be carried out by our experienced staff nurses. 

5.  Pharmacy

If you have been prescribed medications, please drop the prescription form in the allocated box at the pharmacy counter and wait for your queue number to be called, to collect the medications.

6.  Appointment

Please proceed to the appointment/payment counter to arrange for your next appointment after collecting your medication.

7. Payment

Payment can be made by cash, NETS, Visa/Master Card and American Express (AMEX).

For information : 6389 2000
To make an appointment : 6389 2200
All Addictions Helpline : 6-RECOVER (6-7326837)
National Problem Gambling Helpline: 1800-6-668-668

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